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Privacy Policy
Effective Date: September 22, 2024
At Soul Medic Corp., we are committed to protecting the privacy and personal information of our clients, visitors, and users. This Privacy Policy outlines the ways in which we collect, use, disclose, and safeguard personal data in compliance with applicable privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario’s Personal Health Information Protection Act (PHIPA).
By accessing or using our website and services, you consent to the collection, use, and disclosure of your personal information in accordance with this policy.
1. Types of Information Collected
We collect different types of personal information to provide and improve our services. The types of information we collect include:
Personal Identifiable Information (PII): Name, address, email address, phone number, and other contact details.
Health Information: Medical history, health conditions, treatments, and other related data (collected if you are a client receiving services from our clinic).
Payment Information: Credit card details, billing addresses, and payment history (processed securely).
Technical Data: IP address, browser type, operating system, and other technical data that is collected when you interact with our website.
Usage Data: Information regarding how you use the website, such as pages visited and actions taken.
2. How We Collect Information
We collect personal information in various ways:
Directly from You: When you fill out forms, sign up for our services, make purchases, or contact us through the website or in person.
Automatically: When you interact with our website, cookies and similar technologies collect information about your browsing activities. You may adjust your browser settings to disable cookies, though doing so may limit your ability to use certain features of the site.
Third Parties: We may receive personal information from third-party service providers, such as payment processors or referral partners.
3. Why We Collect Information
We collect your information for the following purposes:
To provide, improve, and personalize our services.
To communicate with you regarding appointments, treatments, and services.
To process payments and manage billing.
To comply with legal obligations, including maintaining health records under PHIPA.
To monitor website performance and improve user experience.
For marketing purposes, where you have given consent.
4. Sharing of Information with Third Parties
Soul Medic Corp. respects your privacy and only shares your personal information in limited circumstances:
Service Providers: We may share information with third-party providers that help us operate our business, such as payment processors and IT services. These third parties are contractually obligated to protect your data.
Legal Compliance: We may disclose personal information to law enforcement or regulatory authorities when required to comply with legal obligations.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction. We will notify you of any such changes.
With Your Consent: We will seek your explicit consent before sharing your information in other situations not outlined here.
5. Data Security Measures
Soul Medic Corp. takes data security seriously and implements several measures to protect your personal information:
Encryption: We use industry-standard encryption protocols to safeguard sensitive information, such as payment details.
Access Control: Only authorized personnel have access to your personal information, and they are bound by confidentiality obligations.
Data Retention: We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.
6. Client Rights and Choices
You have the following rights regarding your personal information:
Access: You have the right to request access to your personal information.
Correction: If any of your information is inaccurate or outdated, you have the right to request correction.
Withdrawal of Consent: Where consent is the basis for processing, you may withdraw your consent at any time by contacting us.
Deletion: In certain circumstances, you may request the deletion of your personal data, subject to legal or contractual restrictions.
Portability: You have the right to request a copy of your personal data in a structured, machine-readable format.
To exercise any of these rights, please contact us at [Insert Contact Information].
7. Data Collection Regarding Minors
Soul Medic Corp. does not knowingly collect personal information from individuals under the age of 18 without the consent of a parent or guardian. If we become aware that we have inadvertently collected personal data from minors without proper consent, we will take steps to delete it as soon as possible.
8. International Transfers
Although our clinic locations are based in Ontario, personal data collected may be stored on servers located in other jurisdictions. By using our services, you consent to the transfer of your personal data outside of Ontario, where privacy laws may differ from those in your jurisdiction. We take reasonable steps to ensure that any transferred data is subject to adequate protection.
9. Changes to This Privacy Policy
Soul Medic Corp. reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the date of the last update will be indicated at the top. Your continued use of our website and services after any changes to the policy constitutes acceptance of the new terms.
10. Legal Compliance
We comply with all relevant privacy legislation in Ontario, including but not limited to PIPEDA and PHIPA, which govern the collection, use, and disclosure of personal health information and personal information in commercial activities. Soul Medic Corp. ensures that all practices align with these laws to protect your privacy and uphold your rights.
11. Contact Information
If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us at:
Soul Medic Corp.